Melbourne client care · Made in Surat
Every Fenora ring carries a lifetime manufacturing warranty. No time limit. No renewal fee. No registration deadline. If anything Fenora made fails — a prong breaks, a stone becomes loose, the metalwork separates — it is repaired or replaced at no cost, for the entire life of the ring. This guide explains every aspect of the warranty in full: what is covered, what is not, how to make a claim, free resizing, the diamond upgrade programme and honest answers to every question buyers ask.
The Fenora lifetime manufacturing warranty covers every ring Fenora makes against any defect in workmanship for the entire life of the ring. This is not a warranty with a registration deadline, not one that expires after 12 months, not one that requires an annual renewal fee. It is a lifetime commitment to the quality of every ring that leaves Fenora's master jewellers in Surat.
The warranty covers manufacturing defects — failures in how the ring was constructed, not failures from how it has been used. A prong that breaks under normal daily wear because it was not adequately formed at the point of setting. A stone that becomes loose because the bezel was not correctly pressed. A solder joint that separates because the metalwork was not performed to standard. These are Fenora's responsibility, and the warranty makes that responsibility unconditional and permanent.
There is no claim process designed to discourage claims. There is no assessor who visits and argues about what is and is not covered. Contact Fenora, describe the issue, and the team arranges everything from there. The goal is to resolve the problem quickly and return the ring to you in perfect condition.
Six distinct commitments are included in the Fenora warranty and aftercare programme. Each is explained in full in this guide.
Understanding the precise meaning of "manufacturing defect" in plain terms — and what distinguishes it from normal wear — makes every warranty situation completely unambiguous.
A manufacturing defect is a failure that originates in how the ring was made. If a prong breaks after two years of normal daily wear because it was not formed to the correct thickness at the time of setting, that is a manufacturing defect — the prong was not made to the standard required for its expected lifetime. If a prong breaks because the ring was dropped onto a hard floor from a significant height and the prong received direct impact, that is accidental damage.
| Situation | Manufacturing Defect? | Covered Under Warranty? |
|---|---|---|
| A prong breaks after 18 months of normal daily wear | Yes — prongs should last a lifetime of normal wear | Yes — full repair at no cost, no time limit |
| A stone becomes loose after 6 months of daily wear | Yes — settings should hold securely under normal conditions | Yes — re-set at no cost |
| The ring band develops a crack under normal wear | Yes — bands should not crack from daily wearing | Yes — repair or replacement at no cost |
| A halo stone falls out after 2 years of normal wear | Yes — halo settings should hold under normal conditions | Yes — stone replaced at no cost |
| A pavé stone becomes loose after 3 years of daily wear | Yes — pavé settings should hold under normal conditions | Yes — stone re-set at no cost |
| A prong bends after catching sharply on a car door handle | No — this is accidental damage from external force | No — contact Fenora for repair pricing |
| The ring is crushed or severely bent from impact | No — structural damage from external force | No — contact Fenora for assessment and repair pricing |
| The diamond chips after impact against a hard surface | No — diamond chipping from direct impact is not a setting defect | No — diamonds can chip under a sharp perpendicular blow to the edge |
| White gold loses rhodium plating after 2 years | Normal — rhodium wears gradually with daily use | Free re-plating in year one as part of the first service. Charged service after year one |
| A ring resized by an external jeweller develops a fault at the resize point | No — third-party work voids warranty for the affected area | No — the warranty applies to Fenora workmanship only |
Stone loss from a setting failure is one of the most distressing things that can happen to an engagement ring. The Fenora policy is clear and unconditional: if a stone is lost because of a defect in how it was set, Fenora replaces it at no cost. This applies to the centre diamond, halo stones, pavé stones and all accent stones set in the ring.
The replacement stone is matched to the original IGI-certified specification — the same carat weight range, the same colour grade, the same clarity grade. A written confirmation of the replacement stone specification is provided before any work is carried out.
Ring sizing is one of the most common concerns for engagement ring buyers — particularly for rings purchased as a surprise where the exact size is not known. Fenora includes one free resize within 60 days of delivery on every ring. This makes the sizing concern completely manageable.
The complimentary resize covers moving the ring up or down in size within the range achievable for the specific design. For most rings, this is up to two to three sizes in either direction. Rings with full pavé or channel settings around the entire band require individual assessment — alternative sizing solutions (sizing beads, hidden shanks) are discussed for these.
The Fenora diamond upgrade programme recognises that life changes. Tastes change. Circumstances change. A 0.8ct diamond that was perfect at 27 might be replaced with a 1.5ct stone at 40. The upgrade programme makes this straightforward and fair.
The programme is available at any time after the original purchase — there is no minimum waiting period and no expiry date. The original diamond is returned to Fenora, its condition is assessed, and its original purchase value is credited in full toward the cost of the new stone. The new stone can be set in the original ring setting or in a new Fenora design.
The warranty covers manufacturing defects in workmanship. It does not cover accidental damage, normal wear and tear, or damage from improper care or modification. Being completely clear about what is not covered is as important as explaining what is.
Making a warranty claim at Fenora is straightforward. There is no claim form, no assessor visit, no waiting for approval from a third party. Contact Fenora, describe the issue, and the team arranges everything from there.
The Fenora warranty remains fully valid for the life of the ring under normal use and care. Two specific situations affect the warranty for specific components: third-party modification and deliberate damage. Everything else — including normal wear, home cleaning and regular professional servicing by Fenora — has no effect on warranty validity.
Every question about the Fenora warranty that Yash Chandpara is asked regularly, answered directly.
Book a free online consultation. Yash Chandpara answers every warranty question personally — completely transparent about exactly what is and is not covered, with no scripts and no deflection.
