Legal
Privacy Policy
Privacy
Fenora – Fenilkumar Bhanderi (sole trader), ABN 56 286 315 200 respects your privacy. This policy explains how we collect, use and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information we collect
Information you give us: your name, email address, phone number, shipping and billing address, ring size and design preferences, and any messages you send us.
Information collected automatically: device and browser details, pages visited and how you arrived at our website, collected through cookies and analytics tools such as Google Analytics and Meta Pixel.
We do not store your full card details. Payments are processed by our secure payment provider.
2. How we use your information
To process and deliver your orders, respond to enquiries and appointments, provide after-sales service and warranty support, improve our website, and — only with your consent — send you marketing emails. You can unsubscribe at any time.
3. Sharing your information
We share information only with service providers who help us run our business (such as couriers, payment processors, email and hosting providers and analytics tools), or where required by law. We do not sell your personal information.
Some providers may store data overseas. We take reasonable steps to ensure they protect your information consistently with the Australian Privacy Principles.
4. Cookies
We use cookies to keep your cart and account working, remember your currency, and measure website performance and advertising. You can disable cookies in your browser, but some features may not work.
5. Security and retention
We use reasonable technical and organisational measures to protect your information and keep it only as long as needed for the purposes above or as required by law.
6. Access, correction and complaints
You may request access to, or correction of, your personal information at any time by emailing info@fenorajewels.com. If you have a privacy concern, contact us first; we will respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).
7. Contact
Fenora – Fenilkumar Bhanderi (sole trader), ABN 56 286 315 200, Melbourne, VIC, Australia · info@fenorajewels.com · +61 466 625 446.
Last updated: October 2026
Questions?
Call +61 466 625 446, message us on WhatsApp or email info@fenorajewels.com. Mon–Sat: 10am–7pm AEST.