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Education›Ring Care Guidance›Professional Ring Servicing Explained

Ring Care GuidanceFenora Guide10 min read

Professional ring servicing explained.

Regular professional ring servicing is the single most important thing you can do to prevent stone loss and maintain the condition of your ring over a lifetime of wear. This guide explains exactly what a professional service involves, how often you need one, what the Fenora aftercare service includes and what happens during prong re-tipping and rhodium re-plating.

Why professional servicing matters

Home cleaning removes surface buildup and maintains brilliance. It does not — and cannot — assess the structural integrity of the setting. Only a professional with the right tools and magnification can check the condition of prong tips, the security of pavé stones, the integrity of solder joints and the overall structural health of the ring.

Prong tips wear gradually with daily use. The tip of a prong — the point of metal that holds the stone — is the thinnest, most exposed part of the ring. Through years of contact with surfaces and fabrics, prong tips thin and round. A prong that started as a pointed tip holding a stone securely can, after 5–10 years of daily wear, thin to the point where it no longer holds the stone reliably.

This process is gradual and invisible without magnification. Professional inspection catches the problem before the stone is at risk.

What professional servicing catches that home cleaning cannot

Prong tip wear — the gradual thinning that leads to stone loss if unchecked
Micro-cracks in solder joints — invisible without magnification
Pavé bead condition — tiny raised metal beads can gradually flatten or separate
Setting movement — any movement of the setting relative to the band
Stone security — a systematic check of every stone for any detectable movement

“The rings I see with stone loss almost always had a warning sign that was missed — a prong that was worn, a bead that had flattened. Professional inspection catches these things. It is genuinely worth doing.”
— Yash Chandpara, Founder

How frequently should you service your ring?

Servicing frequency depends on the setting type and how actively the ring is worn.

Every 6m

Halo, pave and multi-stone

Halo and pavé settings have many small stones held by fine prongs and tiny metal beads. Six-monthly inspection is the right interval for these setting styles.

Every 12m

Solitaire and bezel settings

A well-made solitaire or bezel setting has fewer components to check. Annual inspection is sufficient for most solitaire wearers with normal daily wear.

Immediately

If you notice anything unusual

A stone that rattles, appears raised or shifted. The ring catches on fabric unexpectedly. Stop wearing and have it inspected. Do not wait.

Setting-specific guidance

Round and oval solitaire — annual inspection. Check the prong tips specifically for roundness and wear
Emerald and Asscher cut — annual inspection. The four corner prongs are critical
Halo ring — every 6 months. The halo prongs are very fine and wear more quickly
Pave band — every 6 months. The metal beads holding pavé stones need systematic checking
Bezel setting — annual inspection. The bezel rim should be checked for even contact all the way around
Trilogy and multi-stone — every 6 months. Multiple stones means multiple settings to check

What happens during a professional service?

A professional ring service is a systematic assessment of every component, followed by any maintenance work required, followed by a polish and clean. This is what a full service involves.

01
Ultrasonic cleaning
The ring is placed in an ultrasonic cleaner that uses high-frequency sound waves to loosen and remove all buildup from inside the setting. This makes the subsequent inspection significantly more accurate.
02
Stone security check
Every stone is checked under 10x or higher magnification. A probe tests for any movement in each stone. Any stone with detectable movement requires attention before the ring is returned.
03
Prong tip inspection
Each prong tip is examined for wear, rounding or thinning. Prong tips worn below the safe threshold are flagged for re-tipping.
04
Structural inspection
All solder joins, the band structure, the gallery beneath the stone and all setting components are checked for cracks, separations or developing faults.
05
Maintenance work
Any identified issues are addressed — prong re-tipping, stone re-setting, solder repair. All work is confirmed before it is performed.
06
Polish and finish restoration
The ring is polished to restore the surface finish. White gold rings receive rhodium re-plating at this stage.
07
Final inspection
The ring is inspected again after all work is complete. Every stone is re-checked. The ring is cleaned and returned.

Prong Re-Tipping — the most common repair

Prong re-tipping is the process of adding new metal to a worn prong tip to restore its ability to hold the stone securely. It is the most common ring repair and one of the most important preventive maintenance procedures available.

Prong re-tipping — what to know

It is quick — re-tipping a prong is typically completed within a few days. Multiple prongs can be re-tipped in one service visit
It is inexpensive relative to stone replacement — re-tipping costs a fraction of replacing the stone the prong was holding
It does not affect the ring significantly — a well-performed re-tip is invisible in the finished ring
At Fenora — prong re-tipping required due to a manufacturing defect is covered under the lifetime manufacturing warranty. Re-tipping from normal wear over many years is a paid service

Rhodium Re-Plating for white gold rings

White gold rings are rhodium plated — a thin layer of rhodium applied to give white gold its characteristic bright white finish. Rhodium plating is not permanent. With daily wear it gradually wears away, revealing the slightly warmer yellow-white tone of the gold alloy beneath. This is completely normal.

Rhodium re-plating — what to know

When to re-plate — when you notice a yellowing on the underside or outer surface of the band. Typically takes 1–3 years depending on wear intensity
The process — the ring is cleaned, polished and then rhodium is deposited on the surface via electroplating. Takes a few days
The result — after re-plating, the ring looks exactly as it did on day one. Bright white and fresh
Frequency — most white gold rings benefit from re-plating every 1–3 years. Fenora includes the first re-plating in the ring aftercare service

The Fenora aftercare service

Fenora provides a professional aftercare service for all rings made by Fenora. The craftspeople who made the ring know its construction exactly and are best placed to assess and maintain it.

What the Fenora aftercare service includes

Full professional service — ultrasonic clean, full stone security check, prong inspection, structural assessment, polish and finish restoration
Rhodium re-plating (white gold) — included in the first service, available as a paid service for subsequent re-platings
Free return shipping — pre-paid, insured shipping to Fenora and free express return after the service
Manufacturing warranty repairs — any defect identified during service is repaired under the lifetime warranty at no cost
Written service report — a summary of what was checked, found and done after every service

01
Contact Fenora
Email, WhatsApp or via the website. Describe the ring and when it was last serviced.
02
Receive a pre-paid return label
Fenora provides a pre-paid, insured shipping label. Package the ring securely and drop it at the courier collection point.
03
Service is completed
Typically 5–7 working days from receipt. Yash Chandpara confirms the timeline before work begins.
04
Free express return
The serviced ring is returned by free express courier — tracked and insured throughout.

Melbourne client care · Made in Surat

Book a service for your ring. Talk to Yash Chandpara.

Contact Fenora to arrange a professional ring service. Pre-paid return shipping, full inspection and honest reporting — no surprises.

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