Question 1

Are lab grown diamonds real diamonds?

Accepted Answer

Yes — completely and entirely. A lab grown diamond is pure carbon in the diamond crystal structure — the same chemistry, the same Mohs 10 hardness, the same optical and physical properties as a mined diamond. The only difference is origin. IGI grades lab grown diamonds to exactly the same standards as mined diamonds.

Question 2

How long does a Fenora ring take to make?

Accepted Answer

Every Fenora ring is made to order in 10–12 working days. Insured Australia-wide delivery is included in that timeline. You'll receive tracking as soon as it ships.

Question 3

What metals and karats do you offer?

Accepted Answer

We offer yellow gold, white gold and rose gold in 10KT, 14KT and 18KT, as well as platinum. All Fenora metals are fully recycled — no newly mined metal is used in any piece. Recycled gold and platinum are identical in quality, colour and durability to newly refined equivalents.

Question 4

Can I design a custom engagement ring?

Accepted Answer

Yes — and every Fenora ring is essentially custom. Because all rings are made to order, your ring is crafted from the beginning with your specific stone, metal and design. Fenora works with you from references and brief. Custom design carries no premium at Fenora — it is how every ring begins.

Question 5

How do I find her ring size secretly?

Accepted Answer

Yash shares proven methods for finding ring size discreetly during consultation. The most reliable approaches involve borrowing a ring she already wears and tracing the interior, or asking a mutual friend. One free resize is included with every Fenora ring within 12 months of delivery.

Question 6

What is an IGI certificate?

Accepted Answer

The International Gemological Institute (IGI) is an independent diamond grading laboratory. Every diamond assessed by IGI is evaluated by trained gemologists who determine Cut, Colour, Clarity and Carat weight. The certificate is the industry-standard proof of what a diamond actually is — independent of any seller's claims. Every Fenora diamond is IGI certified.

Question 7

Is it safe to buy a ring online?

Accepted Answer

Yes — when diamond quality is independently IGI certified, the ring specification is confirmed in writing before production, and the ring ships fully insured. All three apply to every Fenora ring. Yash shows every diamond in video before any order is placed, so you know exactly what you are receiving.

Question 8

What diamond shape is most popular?

Accepted Answer

Oval and round brilliant are the most requested shapes at Fenora, followed by cushion and emerald cut. Fenora offers 15 shapes in total — including shapes not widely available elsewhere, such as the Dutch Marquise, Portuguese, Hexagone and Lozenge cuts. Yash can advise which shapes suit different finger types and settings.

Question 9

What is your free resize policy?

Accepted Answer

One complimentary resize is included with every Fenora ring within 12 months of delivery. A prepaid return label is provided. The ring is resized in the Fenora workshop and returned by free express courier. Sizing adjustments are the most common aftercare request and are handled quickly.

Question 10

What does the lifetime warranty cover?

Accepted Answer

Every Fenora ring carries a lifetime manufacturing warranty covering faults in the metalwork, setting and craftsmanship. Normal wear and accidental damage are not covered by the manufacturing warranty, but Fenora offers affordable repair and servicing for all pieces for the life of the ring.

Engagement Rings

A little guidance, a lasting choice.

The 4Cs

Ring size

Setting styles

Metals